• Login
    View Item 
    •   Research Bank Home
    • Study Areas
    • Management and Marketing
    • Management and Marketing Journal Articles
    • View Item
    •   Research Bank Home
    • Study Areas
    • Management and Marketing
    • Management and Marketing Journal Articles
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Effect of human capital on productivity and efficiency in the banking sector : an exploratory study of Sri Lanka and New Zealand

    Perera, Ahesha

    Thumbnail
    Share
    View fulltext online
    Perera, A. (2017).pdf (633.7Kb)
    Date
    2017
    Citation:
    Perera, A. (2017). Effect of human capital on productivity and efficiency in the banking sector: An exploratory study of Sri Lanka and New Zealand. Journal of Business and Technology, 1(1), 53-64.
    Permanent link to Research Bank record:
    https://hdl.handle.net/10652/4343
    Abstract
    The performance of world class manufacturing companies is not only based on equipment, material, and processes but also human capital. Thus, this research contributes and extends the existing knowledge on human capital to provide a comprehensive understanding by exploring following questions: “How do human capital effect on productivity and efficiency?” and ”How do human capital and its role on productivity and efficiency in the banking sector in Sri Lanka differ from that in New Zealand?”. This research employed a qualitative case study as a research approach. Data is collected, via conducting in-depth interviews, and gathering information from available secondary sources from 10 banks in two nations, Sri Lanka and New Zealand. Data analysis is done through content analysis which resulted in a comprehensive understanding of the relationship between HC and the productivity and efficiency in the banking sector in a developing country, Sri Lanka and a developed country, New Zealand. This study revealed that HC has the potential to enhance overall productivity and efficiency in the banking sector in both contexts. Comparative analysis suggests that although some differences existed, views on the importance of having HC to enhance productivity and efficiency in these two countries were consistent.
    Keywords:
    Sir Lanka, New Zealand, banks, financial sector, human capital, productivity, efficiency, human resources management (HRM)
    ANZSRC Field of Research:
    150305 Human Resources Management, 150203 Financial Institutions (incl. Banking)
    Copyright Notice:
    © 2017 Department of Commerce and Financial Management
    Rights:
    This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use: Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
    Metadata
    Show detailed record
    This item appears in
    • Management and Marketing Journal Articles [58]

    Library home
    Send Feedback
    Research publications
    Unitec
    Moodle
    © Unitec Institute of Technology, Private Bag 92025, Victoria Street West, Auckland 1142
     

     

    Usage

    Downloads, last 12 months
    38
     
     

    Usage Statistics

    For this itemFor the Research Bank

    Share

    About

    About Research BankResearch at UnitecContact us

    Help for authors  

    How to add researchOpen Access GuideVersions Toolkit

    Register for updates  

    LoginRegister

    Browse Research Bank  

    EverywhereAcademic study areasAuthorDateSubjectTitleType of researchSupervisorThis CollectionAuthorDateSubjectTitleType of researchSupervisor

    Library home
    Send Feedback
    Research publications
    Unitec
    Moodle
    © Unitec Institute of Technology, Private Bag 92025, Victoria Street West, Auckland 1142