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    Comparative analysis of public and private client values for post disaster reconstruction services

    Aliakbarlou, Sadegh; Wilkinson, Suzanne; Costello, S. B.; Jang, H.

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    Aliakbarlou, S (2017).pdf (528.6Kb)
    Date
    2017-09
    Citation:
    Aliakbarlou, S., Wilkinson, S., Costello, S. B., & Jang, H. (2017). Comparative analysis of public and private client values for post disaster reconstruction services. In L. Ruddock, H. Van-Dijk and C. A. M. Houghton (Ed.), Proceedings of the International Research Conference 2017: Shaping Tomorrow's Built Environment (pp. 783-793). Retrieved from http://usir.salford.ac.uk/id/eprint/44058
    Permanent link to Research Bank record:
    https://hdl.handle.net/10652/4334
    Abstract
    There is a common belief that continuous improvement in delivery of contracting services is to be achieved through analysing client values. The current paper aims to help contractors to provide better services to their clients by identifying key values for successful delivery of contracting services in post-disaster reconstruction projects. This study was conducted in two steps based on a review of the literature. The first step was about to identify client values for post-disaster reconstruction situations. In the second step, a comparative analysis was used to understand how the importance levels of the identified values differ between New Zealand public and private clients. A key recurring theme from this study is the recognition of the instrumental values as a key strategic variable to meet New Zealand client expectations in post-disaster situations. The study indicates that New Zealand public and private clients have similar perceptions regarding client values within post-disaster reconstruction services. Partnerships with all parties, efficiency of construction methods and techniques, security, health and safety, and willingness to use local resources are slightly more important for public clients. Also, efficient problem resolution procedures, lower contract price, providing necessary guarantees, accessibility and responsiveness are slightly more important for public clients.
    Keywords:
    New Zealand, post-disaster reconstruction, private clients, public clients, contractors, contracting services
    ANZSRC Field of Research:
    120201 Building Construction Management and Project Planning
    Available Online at:
    http://usir.salford.ac.uk/id/eprint/44058
    Rights:
    This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use: Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
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    • Construction + Engineering Conference Papers [198]

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    © Unitec Institute of Technology, Private Bag 92025, Victoria Street West, Auckland 1142