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dc.contributor.authorWebster, Mike
dc.contributor.authorMcNabb, David
dc.date.accessioned2017-03-25T01:51:14Z
dc.date.available2017-03-25T01:51:14Z
dc.date.issued2016
dc.identifier.issn2463-4131
dc.identifier.urihttps://hdl.handle.net/10652/3687
dc.description.abstractIn this paper the authors examine the new public management (NPM) philosophy influencing the organisational environment in which child protection social workers are located. NPM prioritises outputs through policies, such as results based accountability (RBA) predicated on the expectation that responsibility to achieve designated programme outcomes is sheeted to the agency and its workers. Ongoing funding depends on programme results. NPM ideology assumes that workers and managers in agencies tasked with delivering care and protection services are able to control the variables influencing outputs which contribute to outcomes. The authors will analyse four key aspects of NPM thinking (RBA, outputs, outcomes and key performance indicators) and explore their organisational consequences. The influence on social work practice of information and communications technology (ICT), on which NPM depends, is also considered. The paper is not an ideologically based rejection of NPM, but rather an assessment of its consequences for care and protection practice. The authors call for a return to the centrality of relationally based social work processes embodied in common factors (CF) practice, such as the therapeutic alliance. We argue that CF approaches offer a contrasting and more appropriate practice philosophy than NPM thinking while still enabling achievable, multifaceted organisational benefits.en_NZ
dc.language.isoenen_NZ
dc.publisherAotearoa New Zealand Association of Social Workersen_NZ
dc.relation.urihttps://anzswjournal.nz/anzsw/article/view/224en_NZ
dc.subjectnew public management (NPM)en_NZ
dc.subjectresults based accountability (RBA)en_NZ
dc.subjectinformation and communications technology (ICT)en_NZ
dc.subjectcommon factors (CF)en_NZ
dc.subjectchild protection practiceen_NZ
dc.titleNew public management and information communication technology : organisational influences on frontline child protection practiceen_NZ
dc.typeJournal Articleen_NZ
dc.rights.holderAuthorsen_NZ
dc.subject.marsden160799 Social Work not elsewhere classifieden_NZ
dc.identifier.bibliographicCitationWebster, M., & McNabb, D. J. (2016). New public management and information communication technology: Organisational influences on frontline child protection practice. Aotearoa New Zealand Social Work Review, 28(2), pp.51-63en_NZ
unitec.institutionUnitec Institute of Technologyen_NZ
unitec.institutionUniversity of Aucklanden_NZ
unitec.publication.spage51en_NZ
unitec.publication.lpage63en_NZ
unitec.publication.volume28(2)en_NZ
unitec.publication.titleAotearoa New Zealand Social Work Reviewen_NZ
unitec.peerreviewedyesen_NZ
unitec.identifier.roms58864en_NZ


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