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    HRM in relation to employee motivation and job performance in the hospitality industry

    Du Plessis, Andries; Douangphichit, Nalinh; Dodd, Patrick

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    9 th IBC Dup Nalinh Pat sent29-6.pdf (316.0Kb)
    Date
    2015-12
    Citation:
    Du Plessis, A J., Douangphichit, N., & Dodd, P. (2015, December). HRM in relation to employee motivation and job performance in the hospitality industry. IBC (Ed.), 9th International Business Conference (IBC) Livingstone, Zambia (pp.55-64).
    Permanent link to Research Bank record:
    https://hdl.handle.net/10652/3375
    Abstract
    The hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a “people business”. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.
    Keywords:
    Lao PDR, hotel management, employee motivation, job satisfaction, work performance
    ANZSRC Field of Research:
    150305 Human Resources Management
    Copyright Holder:
    International Business Conference (IBC)
    Rights:
    This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use: Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
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