An investigation into employees' satisfaction regarding leadership styles in the Laos banking sector

Abstract

Leadership is one of the key management functions which enable an organisation to sustain its competitive advantage develop both its employees and organisational outcomes and has a direct impact on the performance and motivation of employees. This study identified practical leadership styles that the banking sector in Laos should apply to improve employee performance and motivation to provide better service to clients. The results based on 116 useable questionnaires revealed that poor leadership management is one of the key reasons that affect the performance and motivation of staff. It is recommended that leaders should apply four leadership styles, namely authentic, transformational, charismatic and participative. Using these leadership styles will perhaps lead to improved employee performance and motivation at work