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    An investigation into employees' satisfaction regarding leadership styles in the Laos banking sector

    Nel, Pieter; Vongphanakhone, Suksavanh; Sukumaran, Sukesh

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    Gbata 2014 leadership paper Nel (665.2Kb)
    Date
    2014
    Citation:
    Nel, P.S., Vongphanakhone, S., and Sukumaran, S. (2014). An investigation into employees' satisfaction regarding leadership styles in the Laos banking sector. N.J. Delener, L. Fluxman., F.Victor,& S. Rodrigues (eds). 16th Gbata conference,8-12 July. Baku, Azerbaijan.pp 414-421. Gbata Conference, Baku, Azerbaijan(Ed.),
    Permanent link to Research Bank record:
    https://hdl.handle.net/10652/3024
    Abstract
    Leadership is one of the key management functions which enable an organisation to sustain its competitive advantage develop both its employees and organisational outcomes and has a direct impact on the performance and motivation of employees. This study identified practical leadership styles that the banking sector in Laos should apply to improve employee performance and motivation to provide better service to clients. The results based on 116 useable questionnaires revealed that poor leadership management is one of the key reasons that affect the performance and motivation of staff. It is recommended that leaders should apply four leadership styles, namely authentic, transformational, charismatic and participative. Using these leadership styles will perhaps lead to improved employee performance and motivation at work
    Keywords:
    Lao PDR, leadership styles, employee motivation
    ANZSRC Field of Research:
    150305 Human Resources Management, 150203 Financial Institutions (incl. Banking)
    Copyright Holder:
    Global Business and Technology Association
    Copyright Notice:
    © Copyright 2014 by the Global Business and Technology Association
    Available Online at:
    http://gbata.org/wp-content/uploads/2014/08/GBATA2014-Readings-Book.pdf
    Rights:
    This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use: Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
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