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    An investigation of student perceptions of quality in a secondary school

    Yule, Bettina

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    Bettina Yule MEdL&M.pdf (3.380Mb)
    Date
    2011
    Citation:
    Yule, B. (2011). An investigation of student perceptions of quality in a secondary school. (Unpublished document submitted in partial fulfilment of the requirements for the degree of Master of Educational Leadership and Management). Unitec Institute of Technology, Auckland, New Zealand. Retrieved from https://hdl.handle.net/10652/1746
    Permanent link to Research Bank record:
    https://hdl.handle.net/10652/1746
    Abstract
    This research examines current students’ perceptions of the quality features required by them from a secondary school and considers how well they judge their school to be performing in relation to these. Strengths and weaknesses are identified to ensure the school improves the quality of the students’ experience. With secondary schools’ funding dependent on roll numbers it is essential that schools meet the needs of their students so they become, or remain, the school of choice. The importance of marketing a school centers on both the communication of the quality of the education, and the recruitment and retention of pupils. A small-scale mixed method study was used to examine the features in relation to students’ perceptions of performance in 2007 and 2010. Two focus groups were conducted with both years’ current Year 13 student leaders to identify 15 quality features they felt were important in a secondary school. An anonymous questionnaire was produced with the 15 quality statements acknowledged by the focus group. The questionnaire results were mapped onto an importance/performance matrix which served to highlight some areas where there was a discrepancy between the school’s performance and the importance of specific quality features to the students. In 2007 these related to students having passionate teachers that care, a fair discipline system, up to date resources and equipment with technology used to enhance learning. In 2010 these features were excellent, caring and supportive teachers, a safe learning environment, a wide curriculum that offered academic opportunities and rewarded students’ success in a school with a good community spirit. This study has a number of implications for the school with regard to meeting the students’ perceptions of their educational needs. High on the list is ensuring that the school is safe for all students and supporting teachers to build a relationship with every student to allow effective learning to take place.
    Keywords:
    students' perceptions, quality in education, New Zealand secondary education
    ANZSRC Field of Research:
    130303 Education Assessment and Evaluation
    Degree:
    Master of Educational Leadership and Management
    Supervisors:
    Collins, Jennifer; Youngs, Howard
    Rights:
    This digital work is protected by copyright. It may be consulted by you, provided you comply with the provisions of the Act and the following conditions of use: Any use you make of these documents or images must be for research or private study purposes only, and you may not make them available to any other person. You will recognise the author's and publishers rights and give due acknowledgement where appropriate.
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    © Unitec Institute of Technology, Private Bag 92025, Victoria Street West, Auckland 1142