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dc.contributor.authorDavis, Robert
dc.contributor.authorCrotty, Mary
dc.contributor.authorHawkins, Roger
dc.date.accessioned2011-07-27T04:48:19Z
dc.date.available2011-07-27T04:48:19Z
dc.date.issued2010
dc.identifier.urihttps://hdl.handle.net/10652/1623
dc.description.abstractIn 2009, data was collected to explore industry transformation as a consequence of legislative change, that is, as a consequence of the Real Estate Agents Act 2008. In this paper we explore the response of key industry stakeholders to this legislation. The data consists of the qualitative interviews of 23 industry participants in Auckland, New Zealand. These participants included; industry trainers, potential and existing real estate agents as well as franchise owners and independent companies. Our analysis uses grounded theory as the mode of analysis. We also use the 4 core properties of service culture advocated by Ostrom et al., (2010) to guide our analysis. The research implications and limitations are discussed.en_NZ
dc.language.isoenen_NZ
dc.publisherDepartment of Management, College of Business and Economics, University of Canterburyen_NZ
dc.relation.urihttp://anzmac2010.org/proceedings/pdf/anzmac10Final00176.pdfen_NZ
dc.subjectreal estateen_NZ
dc.subjectservice cultureen_NZ
dc.subjectgrounded theoryen_NZ
dc.subjectlegislationen_NZ
dc.titleExploring service industry culture transformation as a consequence of legislative change: The case of the Real Estate Agents Act 2008en_NZ
dc.typeConference Contribution - Paper in Published Proceedingsen_NZ
dc.rights.holderAustralian and New Zealand Marketing Academyen_NZ
dc.subject.marsden150403 Real Estate and Valuation Servicesen_NZ
dc.identifier.bibliographicCitationDavis, R., Crotty, M., & Hawkins, R. (2010). Exploring service industry culture transformation as a consequence of legislative change: The case of the Real Estate Agents Act 2008. In P. Ballantine & J. Finsterwalder (Eds.). Doing more with less: Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2010. Christchurch: Department of Management, College of Business and Economics, University of Canterbury. Available from http://anzmac2010.org/proceedings/papers.htmlen_NZ
unitec.institutionUnitec Institute of Technologyen_NZ
unitec.publication.titleDoing more with less: Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2010en_NZ
unitec.conference.titleDoing More with Less: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2010en_NZ
unitec.conference.orgAustralian and New Zealand Marketing Academyen_NZ
unitec.conference.locationChristchurchen_NZ
unitec.conference.sdate2010-11-29
unitec.conference.edate2010-12-01
unitec.peerreviewedyesen_NZ


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