• Are higher education institutions delivering customer satisfaction? 

      de Jager, Johan W.; Jan, Muhammad Tahir; Hebblethwaite, Denisa (Australian and New Zealand Academy of Management (ANZAM), 2015-12)
      Higher education institutions are realising the importance of a customer centred approach to survival in the face of increased domestic competition and the globalisation of higher education. The objective of the study is ...
    • TOC for academic research : moving from common sense to common practice 

      Mabin, V.J.; Davies, John; Kimani, S.; Mirzaei, Maryam (2016-09)
      AIM • Demonstrate how ‘threads of validity’ may be woven into academic research by using both TOC-based and qualitative research methods GAP • Many studies have sought to enhance validity in qualitative research • ...