• Are higher education institutions delivering customer satisfaction? 

      de Jager, Johan W.; Jan, Muhammad Tahir; Hebblethwaite, Denisa (Australian and New Zealand Academy of Management (ANZAM), 2015-12)
      Higher education institutions are realising the importance of a customer centred approach to survival in the face of increased domestic competition and the globalisation of higher education. The objective of the study is ...
    • Export education: How do international students experience New Zealand’s service to them? 

      Marriott, Jeff; Du Plessis, Andries; Pu, Max (Institute of Interdisciplinary Business Research, 2010-12)
      Export education continues to be an important aspect of the New Zealand education sector. It has an effect both on the income to institutions and on teaching methods/approaches in the classroom. Surveys of international ...