Managing difficult conversations
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Citation:Cardno, C. (2015, November). Managing Difficult Conversations. [Keynote address]. Paper presented at Inspired Leadership Programme, Physical Education New Zealand (PENZ), Christchurch.
Permanent link to Research Bank record:http://hdl.handle.net/10652/3305
The motivation for having a difficult conversation is the impact of of an unsolved "people problem" on student learning. If you really want to make a difference to the quality of teaching and learning then you have no alternative but to resolve difficult people problems. Leadership dilemmas - consequences, recognition of leadership dilemmas, ways of dealing with them. Theory of models of behaviour Defensiveness Productive reasoning Resources